What happens to what you send me.
1. What Data We Collect
We collect only the information strictly necessary to answer your property enquiry:
- Contact form inputs (Name, Email address, Telephone or WhatsApp number).
- Optional free-text search criteria or concerns submitted in form fields.
- Standard technical server logs collected automatically by Vercel (IP address, browser type).
2. Lawful Basis & Retention Schedule
Lawful Basis: Processing is based on Article 6(1)(b) GDPR (necessary to take steps at the request of the data subject prior to entering into a transaction contract).
Retention Period: Enquiry data is retained for a maximum of three years from your last direct contact, after which it is permanently deleted unless a transaction contract has been signed.
3. International Data Transfers (UK / US / AU)
Because our clients reside primarily in the UK, US, Ireland, and Australia, communication via email or WhatsApp involves cross-border transmission:
- Transfers to the UK are covered by the UK GDPR Adequacy Decision.
- Hosting servers provided by Vercel Inc. utilize Standard Contractual Clauses (SCCs) to safeguard data processed outside the EEA.
- We never sell, rent, or trade client personal data to third-party marketing brokers.
4. Your Data Rights
Under the GDPR, you retain full rights to access, correct, port, or request permanent deletion of your personal data at any time.
To exercise your rights, email John Newman Prentice directly at john@thehousethatspeaksenglish.com. You also hold the legal right to lodge a complaint with the French data protection authority (CNIL) at www.cnil.fr.